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Ensuring that your store runs smoothly takes a lot of expertise and effort. Smart operators obsessively look to improve speed of service, which explains the plethora of efficiency metrics that are meticulously reviewed every single day. But even with such dedication to refining operational efficiency, a dynamic business like a drive thru or a carwash will inevitably have ‘fires’ to put out, throughout the day. Mechanical issues, employee mishaps, and incorrect demand forecasting are just a few of the many ways in which your store could see long lines and unhappy customers. And what if you have to keep an eye on more than one store — across several states, with varying regulations, time zones and different visitor patterns? …

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