In an era in which app-based purchases provide instant gratification and one day shipping have become the norm, the modern day consumer is becoming ever more demanding with little patience to spare. …

While a business’s primary focus is typically its revenue-generating service, the way in which a customer attains that service is equally important. For many businesses, this involves some sort of physical queue that a customer needs to deal with. In fact, Americans spend an aggregated 37 billion hours waiting in…

Ensuring that your store runs smoothly takes a lot of expertise and effort. Smart operators obsessively look to improve speed of service, which explains the plethora of efficiency metrics that are meticulously reviewed every single day. But even with such dedication to refining operational efficiency, a dynamic business like a…

As businesses scramble to reopen and readjust in 2020, there’s been a heavy emphasis on minimizing the number of employees required to run the day-to-day operations. Not only does having more employees mean greater health risks, but also labor accounts for the highest percentage of operational costs in many service…

For many businesses, throughput is a key performance metric that is constantly looked at, evaluated and tinkered with. At its core, throughput is measuring how many customers can be served per hour. And while throughput and speed of service are often interchangeably used, throughput is about a lot more than…

omniX labs is excited to expand its partnership with EverWash, the carwash industry’s leader in membership sales and subscription management, to bring a new layer of analytics and predictive insights to hundreds of carwashes across the country. From new technologies to fresh sources of capital, the carwash industry has been…

The logistics industry is a complex one, with a highly integrated network of people, technology and physical assets. This interconnected web of moving assets and sheer scale of it presents clear challenges, particularly for terminals that must keep track of all movements in and out of their yard each day. …

And we couldn’t be happier. omniX Labs is excited to announce that we have joined the Google Cloud Partner Advantage Program, enabling Google Cloud customers to take advantage of the omniX platform for their computer vision and data analytics needs via the Google Cloud Platform (GCP) Marketplace. “omniX is analytics…

To paraphrase David Begin’s The How of Carwashing Podcast, it used to be that not too long ago carwashes with unlimited club programs were thought of as losing money. Today, the trend has flipped and it’s common knowledge that unlimited clubs are an integral part of maximizing profitability. Despite the…